Norfolk Seaside Escapes Privacy Policy

Last updated: 1 July 2026

This privacy policy explains how Norfolk Seaside Escapes collects, uses and protects your personal information when you visit our website, make an enquiry, book a free consultation, make a direct booking, or use our services.

Norfolk Seaside Escapes is committed to protecting your privacy and handling your personal information in a clear, fair and lawful way.

Norfolk Seaside Escapes Ltd provides dog-friendly coastal holiday accommodation and short-term rental support services, including holiday let management, guest communications, cleaning, changeovers, linen hire and related services for coastal holiday home owners.

For the purposes of data protection law, Norfolk Seaside Escapes is the data controller for the personal information we collect and use.

Contact details:

Business name: Norfolk Seaside Escapes Ltd

Contact: Colin Walker

Email: [email protected]

ICO registration number: ZC175919

We may collect and use the following personal information:

Your name, email address, telephone number and any message you send to us when you make an enquiry or book a free consultation.

Booking details if you make a direct booking through our website, including your name, contact details, booking dates, property details, payment status and any information you provide in relation to your stay.

Guest information needed to manage bookings, respond to enquiries, arrange access, provide customer service and deal with any issues before, during or after a stay.

Information you provide if you ask us about our short-term rental management or holiday home services.

Technical information collected when you use our website, such as your IP address, browser type, device information and website usage information, where this is collected through our website platform, cookies or similar technologies.

We collect personal information when you:

• Visit our website.
• Contact us through a website form, email, phone or social media.
• Click to book a free 30-minute consultation and provide your details.
• Make a direct booking through our website.
• Communicate with us before, during or after a booking.
• Use or interact with any third-party features embedded on our website, such as review widgets.

We use your personal information to:

• Respond to your enquiries.
• Arrange and manage free consultation calls.
• Process and manage direct bookings.
• Provide guest support and customer service.
• Communicate with you before, during and after a stay.
• Provide services to holiday home owners and guests.
• Keep internal records.
• Improve our website, services and customer experience.
• Send marketing emails about our own services, offers, updates or relevant information, where we are allowed to do so.
• Comply with legal, tax, accounting, safety and regulatory obligations.

We only use your personal information where we have a lawful basis to do so.

We may use your information because it is necessary to take steps before entering into a contract with you, or to perform a contract with you. This applies when you make a booking, enquire about our services, or become a client or guest.

We may use your information because we have a legitimate interest in running and improving our business, responding to enquiries, keeping records, managing bookings, preventing misuse of our website, and communicating with customers and potential customers about relevant services.

We may use your information because we have a legal obligation to keep certain records or comply with applicable laws.

We may use your information based on your consent, for example where you have opted in to receive marketing emails or where consent is required for certain cookies or similar technologies.

We may use your contact details to send you marketing emails about Norfolk Seaside Escapes, our services, updates, offers or useful information relating to short-term rentals, holiday homes and guest stays.

Where required, we will ask for your consent before sending marketing emails.

Where you have made a booking or purchased services from us, we may contact you about similar services where the law allows us to do so, provided you have been given a clear opportunity to opt out.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly at [email protected]

We will not sell your personal information to third parties.

If you make a direct booking through our website, we will use your information to process your booking, manage your stay, communicate with you, take payment, provide support and keep appropriate business records.

Our process and booking engine is built using Lodgify. Lodgify may process personal information on our behalf where you use the website, make an enquiry or place a direct booking. Lodgify has its own privacy information which explains how it handles personal data through its platform.

Online payments may be processed by third-party payment providers, such as Stripe, depending on the payment method used. We do not store your full card details ourselves.

Our website uses an Elfsight reviews widget to display reviews from platforms such as Airbnb, Booking.com, Vrbo and Facebook.

This widget may display publicly available review information, such as reviewer names, review text, ratings, profile images or links to the original review platform, depending on what is made available by the relevant platform and how the widget is configured.

When you interact with the widget, Elfsight and the relevant review platform may process certain technical information, such as device, browser, usage or interaction data. Elfsight and the relevant platforms have their own privacy policies which explain how they handle personal information.

Our website may include links to external websites, including recommendations for places to visit, eat, drink or use during a stay.

These links are provided for convenience and information only. We are not responsible for the privacy practices, content or security of external websites. We are not affiliated with these businesses unless clearly stated.

Our website uses cookies and similar technologies to help the website work, support direct bookings, improve the user experience, understand website usage and support embedded features such as third-party review widgets.

Some cookies are essential for the website to function. Others, such as analytics, marketing or third-party embedded content cookies, may only be used where they are enabled on our website and where any required consent has been given.

For more information about the cookies and similar technologies we use, please read our separate Cookie Policy.

That is cleaner, avoids duplicating the full Cookie Policy, and still keeps the Privacy Policy complete.

We may share your personal information with trusted third parties where necessary to run our business and provide our services. This may include:

• Website and booking platform providers, including Lodgify.
• Review widget providers, including Elfsight.
• Payment processors, where payment is made online.
• Cleaning, linen, maintenance or contractor support providers, where needed to manage a booking or property.
• Professional advisers, such as accountants or legal advisers.
• Authorities or regulators, where required by law.
• We only share personal information where necessary and appropriate.

We keep your personal information only for as long as necessary for the purpose it was collected.

Enquiry and consultation information is usually kept for as long as needed to respond to you and manage any ongoing relationship.

Booking and customer records may be kept for longer where required for tax, accounting, legal, insurance or business record purposes.

Marketing information is kept until you unsubscribe or ask us to stop contacting you.

When information is no longer needed, we will delete it or anonymise it where appropriate.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website, email system or online platform can be guaranteed to be completely secure. Please take care when sending personal information online.

Some of the service providers we use may process personal information outside the UK. Where this happens, we expect appropriate safeguards to be in place to protect your personal information in accordance with applicable data protection laws.

You have rights under data protection law. These may include the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information in certain circumstances.
• Ask us to restrict how we use your information.
• Object to certain uses of your information.
• Withdraw consent where we rely on consent.
• Ask for a copy of your information in a portable format in certain circumstances.
• Object to direct marketing at any time.

To exercise your rights, please contact us at [email protected].

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK data protection regulator. You can find more information at www.ico.org.uk.

We may update this privacy policy from time to time. The latest version will always be available on our website.